Are products sold on your website 100% original?
de.kigili.com is the official sales website of the KIĞILI brand. All the products listed on this website are genuine Kiğılı products.
Is VAT included in the price of products I buy?
VAT is included in the price of every product sold on de.kigili.com.
Can I order without a membership?
You can order as a guest. However, you need to sign up to track the processes related to your order more easily, place your orders faster next time, and get exclusive offers. Membership, which will allow you to enjoy these advantages, will only take a few minutes.
Can I change my order after it has been placed?
Unfortunately, it is not possible to change the order after it has been placed. Optionally, you can cancel your order and create a new order, or you can initiate a return for exchange after your order is delivered.
Do you deliver internationally?
For the time being, we are currently only shipping to Germany.
When will the products be delivered to me?
As for lead time, your order is delivered to the courier company within 1-3 working days (excluding campaigns and special days). Since the courier company does not work on special days and religious festival days, orders will be processed on the first business day based on their order number and delivery will be possible within 3-10 business days.
How can I change my delivery address?
It is not possible to change the address.
How can I exchange the product I have purchased?
Replacement is not possible; you can optionally initiate the return process.
How can I return the product I have purchased?
You can only return the product you have purchased via de.kigili.com, assuming you comply with the return and exchange conditions. You can return the product by submitting its invoice within 30 days from the invoice date. Products that are returned within 30 days of their delivery date will be accepted for returns without applying a return compliance policy. For products that are considered to be returned after 30 days of their delivery date, Kiğılı holds the right to apply its return compliance policy. For a return transaction, you must return all the products affiliated to the order together with its invoice. Please follow the steps below to initiate a return process.
- Please e-mail firstname.lastname@example.org informing the return of your order and its Order ID#.
- Please return to the address of: Königstraße 133, 47798 Krefeld (Kigili GmbH)
Is there a time limit for returns?
By exercising your right of withdrawal, you can return the products you have purchased unconditionally within 30 days of the delivery date. As per the right of withdrawal.
How long does a refund take after the return procedure has been initiated?
Return requests that are approved will be forwarded to the bank within three business days. Your payment will be refunded depending on the schedule of the bank. This will be entirely be up to your bank. De.kigili.com does not have the right or power to interfere with banks' refund procedures. In installment sales, refunds will be made in installments.
Will I pay the return shipping costs?
Customers must pay for the return shipping costs of products sent via courier companies.
How can I stay informed about the opportunities offered by de.kigili.com?
When subscribing to de.kigili.com, simply click on the "Receive offers from our partners" and "Sign up for our newsletter" boxes. An informative e-mail will be regularly sent to your authorized e-mail address about the opportunities, sale offers, and fashion news on the site. Feel free to contact us via email@example.com
I forgot/don't know my password; how can I log in to the site?
If you forget or do not know your password, simply click on the "Forgot your password" button on the login page and insert your e-mail address used for the subscription to our system in the box appearing on the page. You can create your new password by following the steps in the relevant e-mail sent by de.kigili.com to your e-mail account.
How can I terminate my subscription?
To unsubscribe, please send an e-mail to firstname.lastname@example.org stating that you would like to cancel your subscription.
How can I use the discount code sent to me?
Simply insert the discount code in the "Have a promo code?" in the cart. Provided that the conditions are met, only one discount code can be used for each purchase. Discount codes may not be combined.
Can I change my underwear and undershirt product?
Underwear and undershirt products may not be changed due to hygiene rules even if they have not been used.