Popular Questions

de.kigili.com is the official sales website of the KIĞILI brand. All our products are original.

If you place an order without being a member, your invoice will be sent to the email address you used in your order. If you place an order through your membership, you can access your invoice via https://de.kigili.com/en/order-history.

Please contact the brokerage from which you made the payment for the problems you experience regarding payment transactions.

We do not offer a cash on delivery option yet.

Currently, all payments can only be received via Paypal.

VAT is included in the price of every product sold on de.kigili.com.

In order to create a membership account, you can create it if you fill in your information by clicking the "Create New Account" button at https://de.kigili.com/en/login.

To unsubscribe, please send an e-mail to de.kigili.com/en/support stating that you would like to cancel your subscription.

If you forget or do not know your password, simply click on the "Forgot your password" button on the login page and insert your e-mail address used for the subscription to our system in the box appearing on the page. You can create your new password by following the steps in the relevant e-mail sent by de.kigili.com to your e-mail account.

You can order as a guest. However, you need to subscribe to track the processes related to your order more easily, place your orders faster next time, and get exclusive offers. Subscription, which will allow you to enjoy these advantages, will only take a few minutes.

Unfortunately, it is not possible to change the order after it has been placed. Optionally, you can cancel your order and create a new order, or you can initiate a return for exchange after your order is delivered.

For all of your questions and issues regarding your return process, please send an email to de.kigili.com/en/support with your order reference information, and support will be provided as soon as possible.

You can deliver your returned products to any Kiğılı store in the country you purchased with your order reference number. Your return process will be started after the merchandising team notifies us of your return.

Our products are checked before they are sent to our customers however, if we are notified with visuals that the product is defective via de.kigili.com/en/support , we will ask you to send the product to us by sending a return shipping number to you. As soon as the cargo delivery is reflected in our system, the same product will be sent to you without defects.

To cancel your order, please contact us with your oder information via de.kigili.com/en/support

Underwear products can not be replaced/returned due to hygiene rules even if they have not been used.

In case of any problem with the product you have purchased, or if you want to change it without giving a reason, you are allowed to return or exchange it, provided that you comply with the return conditions. Customers must pay return shipping costs of products sent via courier companies.

Kigili.com checks the compliance of the returned products with the return conditions. Return requests that are approved will be forwarded to the bank within 3 working days. Your credit card will be refunded within 14 business days depending on the schedule of the bank. This will be entirely up to your bank. kigili.com does not have the right to interfere with your bank. In installment sales, refunds will be made in installments.

By exercising your right of withdrawal, you can return the products you have purchased unconditionally within 60 days. As per the right of withdrawal, the shipping fee you paid for creating your order will be refunded to you.

You can only return the product you have purchased via kigili.com, provided that you comply with the return and exchange conditions. You can return the product by submitting its invoice within 60 days from the invoice date. For return transaction, you must send your order together with its invoice.

Replacement of the purchased products is not possible however, you can initiate a return proccess and reorder the same product.

We don't charge any customs fees.

You can view the shipping fees at checkout and shopping basket screen.

It is not possible to change address.

As for lead time, your order is delivered to the courier company within 1 working days (excluding holidays and special days).

Since courier companies does not work on special days and holidays, orders will be processed on the first business day based on their order number and delivery will be possible within 4-8 business days.

Temporarily, we are currently only shipping to Germany. 

All of our coupons are designed for single use only.

Only one (1) discount coupon can be used for each order.

Simply insert the discount code in the "Have a promo code?" in the cart. Provided that the conditions are met, only one discount code can be used for each purchase. Discount codes may not be combined.

When subscribing to de.kigili.com, simply click on the "Receive offers from our partners" and "Sign up for our newsletter" boxes. An informative e-mail will be regularly sent to your authorized e-mail address about the opportunities, campaigns and fashion news on the site. Feel free to contact us via de.kigili.com/en/support